Alain Kaddoum, General Manager, Savoye Middle East, Savoye, shares the limitless benefits of integrating an order management system
Innovations and technological advancements widely used in every stage of business operations and management bring unlimited benefits and undoubtedly make work easier.
AI-powered software, hardware, and other tools increase efficiency, save money and time, and encourage and facilitate connection between stakeholders. They also significantly reduce margin errors and ensure a smooth workflow. An example of such software is the Order Management System (OMS).
OMS is a software that allows you to manage the order and its precise inventory. It covers the activities of the entire order management process such as taking, processing, receiving and fulfilling a customer’s order received through omni channels. Businesses of all sizes, in any industry with a supply chain, can greatly benefit from integrating this software as it helps optimize costs and achieve quality of service.
More companies are seeing this value, as seen by the growing number of supply chain groups investing in this software.
Challenges of manual tasks
For years, order management in warehouses and supply chain groups has faced the challenges of performing manual tasks and lots of errors, especially in order entry and inventory management. Paper-recorded data is often passed between departments in a supply chain, increasing risk and error throughout the process.
The use of different software has also contributed to chaos, misunderstanding and miscommunication among stakeholders as it is not centralized and unified.
OMS is responding to this with its ability to refine the order-to-execution cycle for supply chain groups. The process of automating the system replaces the time and effort spent on manual labor and provides control over the entire supply chain process. An OMS system also works in optimizing the logistics network, managing risk and reducing inventory levels.
The rise of e-commerce business also highlights the importance of having a WHO. It helps businesses meet customer expectations, such as the ability to use any platform to place orders, delivery or pickup options, and the ability to return or exchange products. Also, it helps in fulfilling an order that involves multiple locations and enables businesses to handle increased sales volumes or demands.
Today’s competitive business landscape has increased the need for fast and standard delivery, which has led to an increase in demand for automation systems and other AI tools. Logistics solution providers are coming up with improvised solutions to address this as they aim to build a responsive industry through a performing and functional system like OMS.
Activate new interactions
Benefiting businesses, OMS also enables new interactions between warehouses and stores, so much so that any store can be a receiving, picking, picking and delivery location. Unlike enterprise resource planning and warehouse management systems, OMS implements assignment rules that were not previously available. This software requires information from other systems and therefore must manage the interfacing and reliability of data.
To protect your business, you need a clear perimeter in terms of functional coverage. Thus, to minimize risks, it is generally wise to start with inventory management and order orchestration and then resource management, i.e. the preparation capacity of warehouses and their interactions with the flow of transport.
Nonetheless, suffice it to say that while supply chain organizations are focused on improving the customer experience, solution providers are focused on improving the overall operations of those organizations. Both have a common goal: to meet demands and expectations.